Your Privacy Matters
Servlo works quietly in the background, and that includes how we handle your data. We're committed to transparency and protecting your privacy while helping you grow your social media presence.
What We Collect
Email Address
We collect your email address when you create an account. This is used for:
- Account authentication and login
- Subscription management and billing
- Important service updates and notifications
- Customer support communications
Instagram Data
When you use Servlo on Instagram, we analyze your following/followers data to:
- Detect who has unfollowed you
- Provide insights about your social media relationships
- Enable automation features you've requested
Important: All Instagram data is stored locally in your browser's local storage and is never sent to our servers. This ensures your Instagram data remains private and under your control.
Usage Analytics
We collect anonymous usage data to improve Servlo's performance and features. This includes:
- Feature usage patterns
- Performance metrics
- Error reports (without personal information)
What We Don't Collect
Passwords
Your passwords are never stored or processed by Servlo. All authentication is handled securely through Firebase Authentication, which uses industry-standard encryption and security practices.
Payment Information
We don't collect or store your payment details. All payments are processed securely through Stripe, a trusted third-party payment processor that handles your financial information.
Personal Content
We don't access, read, or store your Instagram posts, messages, or other personal content. Servlo only analyzes public following/followers relationships.
Instagram Data Storage
All Instagram data (following/followers lists, unfollower detection results) is stored locally in your browser's local storage. This data is never transmitted to our servers, ensuring complete privacy and control over your Instagram information.
How We Use Your Data
Service Delivery: To provide Instagram automation features and unfollower detection
Account Management: To manage your subscription and account settings
Communication: To send important updates about your account or our services
Improvement: To enhance Servlo's features and performance
Data Security
We take your privacy seriously and implement industry-standard security measures:
- All data transmission is encrypted using HTTPS
- Firebase Authentication provides secure user authentication
- Stripe handles all payment processing with bank-level security
- Regular security audits and updates
- Limited access to personal data by authorized personnel only
Third-Party Services
Firebase (Google)
We use Firebase for authentication and data storage. Firebase complies with SOC 2, ISO 27001, and GDPR standards. View their privacy policy at firebase.google.com/support/privacy
Stripe
Stripe processes all payments and handles payment data securely. View their privacy policy at stripe.com/privacy
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from non-essential communications
To exercise these rights, contact us at servlotheapp@gmail.com
Data Retention
We retain your data only as long as necessary to provide our services:
- Account data: Until you delete your account or request deletion
- Usage analytics: 12 months (anonymized after 30 days)
- Instagram analysis data: Stored locally in your browser, never on our servers
- Payment records: As required by law (typically 7 years)
Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of any significant changes via email or through the extension. Continued use of Servlo after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or how we handle your data, contact us at:
Email: servlotheapp@gmail.com
Address: Servlo Privacy Team
Toronto, Ontario, Canada